Mastering Negotiating & Dispute Resolutions

Upcoming Sessions

Classroom sessions
Online sessions

Course Introduction

This Mastering Negotiating & Dispute Resolutions training course is designed to enhance delegates’ negotiation skills for both internal and external business contexts. Negotiation is a key competency in today’s business environment, and this course offers a detailed understanding of the negotiation process and how to plan strategic approaches to reach workable solutions. Participants will gain confidence in negotiating effectively, while learning how to handle complex situations with a structured approach.

The course also explores emerging influences on negotiation, including the impact of AI on negotiation methods and the cultural shift experienced by Generation Z in negotiation settings. Delegates will develop an appreciation of negotiation styles, tactics, and how to counter them effectively. With a focus on practical outcomes, this Negotiation Training Course enables participants to build stronger negotiating capabilities that deliver results.

This Mastering Negotiating & Dispute Resolutions training course will feature:

  • The key stages and terms used when describing the negotiation process
  • Strategic planning techniques to prepare for negotiation
  • Power and communication models used in negotiation
  • The importance of influencing skills and team dynamics
  • How to respond effectively to harsh or aggressive negotiation tactics

Objectives

Participants will leave this Negotiation Skills Course with a clear understanding of negotiation planning, strategy, and effective interpersonal communication. The course will equip delegates to negotiate confidently in diverse business situations while ensuring outcomes are productive and sustainable.

By the end of this training course, participants will be able to:

  • Demonstrate understanding of negotiation planning and objective setting
  • Use interpersonal skills effectively during negotiation
  • Explore the current impact of AI and Gen Z on the negotiation landscape
  • Describe how to achieve ‘win-win’ outcomes within the bargaining process
  • Identify causes of disagreements and disputes, and prevent escalation
  • Apply strategies to resolve the root causes of disputes

Training Methodology

This Mastering Negotiating & Dispute Resolutions training course uses proven adult learning methods to ensure maximum understanding and retention. The learning approach is highly interactive, with tutor-led discussions and practical exercises designed to develop real negotiation skills. Participants will engage in case studies and role-play, simulating realistic dispute resolution scenarios that mirror workplace challenges.

A structured framework is built around delegates’ existing knowledge, encouraging them to share their experience and apply new learning immediately. This Dispute Resolution Training emphasizes both negotiation and communication skills, allowing participants to enhance their effectiveness in team negotiations and stakeholder discussions. Delegates will also complete a self-assessment to identify strengths and development areas in negotiation, ensuring a personalised learning experience.

Who Should Attend?

This Mastering Negotiating & Dispute Resolutions training course is ideal for professionals who regularly engage in negotiation, conflict management, or relationship building within a business environment. It benefits anyone involved in decision-making, stakeholder management, or contract negotiations, whether working at a national or international level.

This course is especially suitable for:

  • Personnel from results-based business disciplines
  • Company representatives engaged in national or international negotiations
  • Departmental heads responsible for driving change through collaboration
  • Individuals with current or planned negotiations with internal or external suppliers or customers
  • Delegates with prior negotiation experience seeking improved results

Course Outline

Day 1: Finding a Collaborative Position When Aiming for Agreement

  • The basis for a negotiated settlement
  • Disputes and the need for resolution
  • The place of negotiation in the contractual resolution process
  • Distributive and integrative approach to negotiations
  • Emotion, understanding and perceptions                                         
  • Ethics and the impact on the negotiation process

Day 2: Strategic Approaches to Negotiating Required Outcomes

  • Preparation and goal setting to maintain focus
  • The key stages in planning a negotiation
  • Information needs and sources of negotiation power
  • Taking positions during the negotiation process
  • Drafting your proposal which will open the discussion
  • The discussion and importance of timing when closing deals

Day 3: Negotiation Relationships and Team Dynamics

  • Non-verbal communication and the interpretation of body language
  • Communication skill models used in negotiation                 
  • Proposals, influence and persuasion
  • Establishing commitment
  • Building the negotiating team
  • Managing multi-party negotiations                           

Day 4: The Impact of Culture on the Negotiation Process

  • Interests, positions and escalation                                     
  • The influence of different cultures on negotiation
  • Will AI take the place of face-to-face negotiations?                                       
  • Stakeholder power behind the interests in negotiation
  • Ploys and tactics and how to respond effectively
  • Negotiation best practice

Day 5: Resolving Differences and Difficult Situations

  • The negotiator as a mediator in the process
  • Handling the expectations of Generation Z when negotiating
  • Negotiation case study
  • Team allocation and simulation exercise
  • The Do’s and Don’ts of Negotiating
  • Improving what we do - action planning

Accreditation

KHDA Approved Training Courses

Certificate

  • COPEX Certificate of Attendance will be provided to delegates who attend and complete the course

Material published by Copex shown here is copyrighted. All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Whats Makes Copex Courses Unique?

COPEX Training is your gateway to professional growth, with over 20 years of experience turning potential into success. Each year, we deliver over 1,000 courses in 50+ countries, earning a stellar 98% satisfaction rate. Trusted by global giants like BP, the United Nations, and HSBC, we partner with top certification bodies to provide career-focused training that empowers individuals and drives organizational breakthroughs. Our mission? To transform the way professionals learn and grow in today’s fast-changing industries. Through expert insights, cutting-edge methods, and hands-on approaches, we equip you with the skills and confidence to tackle challenges, seize opportunities, and thrive in your career.

Led by a passionate leadership team and supported by a network of world-class trainers, COPEX Training connects professionals worldwide with life-changing opportunities. We are committed to excellence, ensuring every participant leaves with the tools, expertise, and confidence to conquer an ever-evolving world.

Related Categories

Leadership & Management

Related Certificates

KHDA Approved Training Courses
This training course is also a part of the 10-Day Titles
The Essentials of Contracting & Contract Negotiation
The Essentials of Contracting & Contract Negotiation

Contracts are one of the most powerful risk management tools available to organisations, yet many businesses fail to leverage them effectively. If you want to be confident in negotiating the best...

Details
Mastering Oil and Gas Contracts, Negotiations and Dispute Resolutions
Mastering Oil and Gas Contracts, Negotiations and Dispute Resolutions

Welcome to this intensive ten-day training course on Oil and Gas Contracts, Negotiations, and Dispute Resolution. In today’s highly competitive and complex oil and gas industry, strong contract...

Details

Frequently Asked Questions

This FAQ section provides quick answers to the most common questions about our services, procedures, and policies. We aim to make your experience with us as straightforward as possible. For further assistance, our support team is ready to help.

Yes, and we'd love to make that happen. COPEX  specialises in fully customised in-house training, adapting course content to align with your organisation's unique goals, culture, and industry demands. Get in touch with us directly and we'll craft the right solution for your team.

Yes, the choice is yours. The Mastering Negotiating & Dispute Resolutions Training Course  runs in a traditional classroom setting across various international locations, and it's also available as a live online programme for those who prefer to learn from wherever they are. Pick the format that fits your lifestyle and schedule best.

Not at all. The Mastering Negotiating & Dispute Resolutions Training Course doors are open to everyone, regardless of your background or how many years you've been in the industry. That said, having some familiarity with the subject area can help you get even more out of the experience.

Our team is available around the clock — 24 hours a day, 7 days a week — ready to answer any question you have. Whether you need help choosing the right course, completing your registration, or sorting out logistics, we're here for you.

Expect an engaging, hands-on journey — not a room full of slides and passive listening. COPEX’s delivery blends presentations with group discussions, real-world case studies, practical exercises, and collaborative workshops. The goal is simple: everything you learn, you can use immediately back at work.

You'll be in good hands. COPEX hosts its courses in premium 4-star and 5-star hotels, with professional, fully equipped training spaces designed for focus and comfort. Throughout each day, you'll enjoy refreshment breaks with coffee and snacks, plus a complimentary lunch following every session.

This Mastering Negotiating & Dispute Resolutions Training Course welcomes professionals from all walks of corporate life — whether you're a seasoned manager, an emerging team leader, a subject-matter specialist, or simply someone driven to grow in their field. If you're serious about advancing your career and deepening your expertise, this course was built with you in mind.

Absolutely. Every participant who successfully completes the Mastering Negotiating & Dispute Resolutions Training Course earns an COPEX Certificate of Completion — a recognised mark of professional achievement. Depending on the specific course, it may also qualify for Training credits, which will be clearly noted in the course details.

Enquiry

We can customize this training course for you!

At Copex Training, we offer customizable courses designed to fit your specific needs. whether it's refining procurement practices or enhancing leadership and management skills, we tailor our programs to meet your unique goals and challenges. Let us create a training solution that delivers real results for your team.

Other Specialized Training Courses

Explore a selection of specialized training courses designed to advance your skills and knowledge in key areas critical to professional success. COPEX provides a wide range of programs tailored to meet industry demands, empowering you to stay competitive in today’s dynamic landscape.

Classroom Online
Mastering Alternative Dispute Resolution (ADR)
Conflict is an inevitable aspect of business, professional, and organizational life — but the way it is handled determines whether it result...
Classroom Online
Managing a Matrix Team
Matrix Management is a highly effective approach for organizations aiming to optimize the use of talent and resources across multiple functi...